The use of IOT in improving the customer experience


To provide the service best to the customers, it is also essential to create an experience for him. The Internet of things has been a constant help in technology. From the smart medical pills to sensor loaded Plains, IoT has built itself into a fabric of everyday consumer life. The customer experience created by this digitalized products with the presence of IOT has been considered as the best thing of this decade. Perhaps the most significant attribute of IOT adoption is the availability of low-cost sensors that enable the device to capture the moments. Changes came into the sectors, for example, right from opening the gate physically to the gate automatically being open through sensors which sense the movement of a person. The Internet of things can help an entrepreneur and in the market growth as it helps to reach the market faster and to interact with customers in a whole new way. Now the analytics has replaced the backlogs in spreadsheets, and this has given rise to the live business data in the form of dashboards. The IOT sensors are responsible for primary automotive and exclusive ways that help and monitor the performance of the hardware associated. The Internet of things creates a whole new experience for a customer whether they go shopping or for a hospital check-up. Internet of things devices and hardware have increased in number, and the improvements in performance are seen as they serve the best-automated experience in the field of customer relationship management.







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The winner of the title Mr. Pune 2009, Mr. Shreyas Tanna is currently the young, dashing, and dynamic CEO of a market research company called ResearchNReports in Pune. Fondly known as RNR, the company specializes in market research as well as industry analysis, and is closely associated with its parent company Absolute Market Insights (AMI). Mr. Shreyas Tanna began his corporate journey as the Head of Corporate sales & PR at RED Entertainment while pursuing his degree for MMS (Marketing) from the MGM College of Management, Mumbai. After accomplishing the tedious task of balancing his work and education, he further polished his skills in Corporate Sales, Public Relations, Channel Development, Global Client Engagement, Strategic Consulting, and Brand Development by working with HDFC Life and Researchmoz Global Pvt. Ltd. His dedication towards his work has even won him accolades such as the National Level Performer 2013 – HDFC Life and Mr. Research Moz 2015. A disciplined individual with a loving heart, he is often seen taking crisp walks with an engrossed look and a gentle smile within the premises of his company to interact with the various departments. And he will be usually followed by an adorable trail of his beloved trio of Shih Tzu babies proudly known as Gucci, Drake, and Paris. The most enticing thing that you will notice about this content and proud pet parent is his infectious positivity and the firm belief in his eyes, a reflection of his favorite quote, “LIFE IS BEAUTIFUL!”